Refund Policy
Clear rules on refunds, so you know where you stand before you buy.
Last updated
Tell us first
If the service is not working, contact us on WhatsApp or through the contact form. Most problems are solved with a setting or a different player app.
When you can get a refund
- Not working on your device: if we cannot get the service working on a supported device within 7 days of your payment , we refund the full amount.
- Access not delivered: if you paid and did not receive your access details within 24 hours, we refund the full amount on request.
- Duplicate payment: refunded in full.
When refunds do not apply
- After the 7-day period, except where the law requires otherwise.
- When a specific channel or event was not available, if we did not promise it to you in writing before you paid.
- When access details were shared or used against our terms.
How refunds are paid
Refunds go back to the original payment method, usually within 5–10 business days after we approve them.
Your legal rights
This policy does not limit any rights you have under the consumer protection laws of your province or territory.